Hosted Exchange Email Dorset

A fully-secure, world-class Exchange Hosting environment

When you entrust your company’s critical data to RDT Systems LTD, you can be confident that your information is fully secure.

 

Exchange Hosting 2010 and more

RDT Systems LTD deliver more than an Exchange Hosting mailbox. We deliver an Office in the Cloud™.

Office in the Cloud means you get full-featured Exchange 2010 service plus:

 

  • Expert, technically certified support staff available 24×7 with an average phone hold time of under 60 seconds
  • A Cloud Concierge™ migration team to securely transition the information in your on-premise servers or current cloud provider to RaidSystems’s Exchange hosting
  • Total control of your services and security options through our intuitive web-based control panel and mobile apps
  • Mobile freedom with support for email, calendar and contacts on virtually any smartphone or tablet – from iPhone and iPad through Android, BlackBerry, Windows Mobile and more
  • Enterprise-grade security in our world-class datacenters and a 99.999% uptime service level agreement
  • Timesaving, business-protecting “only from RDT Systems LTD” benefits such as SpamStopper, VirusStopper, and Outlook Backup tools

Office in the Cloud plans include additional collaboration, security, and compliance options you can tailor to your business, from Lync instant messaging to email encryption.

 

Security features

Security controls extend across every aspect of our business including:

  • Data replication

    In addition to regular backups, Intermedia replicates Exchange 2010 data in real time from one set of premium hardware to another. This protects the critical information your business keeps within Exchange, even in the event of hardware failure or database corruption. It also enables Intermedia to rapidly restore the full functionality of your Exchange environment should an issue occur.

  • Multi-tenant platform security

    Multiple redundant, enterprise-class firewall systems integrate firewall, VPN and traffic management to prevent unwarranted intrusions and ensure only authorized users access your Exchange environment. We also use an intrusion detection system (IDS) to detect malicious network traffic and computer usage that often cannot be caught by a conventional firewall.

  • Physical security

    We invest a great deal more in physical security than most IT organizations could ever afford. Each of our 10 enterprise-grade datacenters is closely monitored and guarded 24x7x365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the very latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors, and controlled ID key-cards. Security guards are stationed at every entrance to the site.

  • Email security and continuity

    RDT Systems LTD offers a full suite of products that provides our customers with secure and always available email:

    • Antispam:All Raidsystems Exchange accounts include SpamStopper™, our advanced antispam software, to provide the ultimate in spam protection at no cost.
    • VirusStopper:Intermedia provides comprehensive managed antivirus protection of all Exchange mailboxes, free of charge. This advanced software catches 99.999 percent of all viruses that could potentially infiltrate and harm your mailboxes and Exchange environment.
    • Content filtering:Exchange customers can limit email content to comply with acceptable business use policies, company, state and federal communications regulations.
    • Encrypted mail:Email between mailboxes on our system is natively encrypted. Clients can also use our Secure Mail to communicate externally with military-grade encryption of email and attachments.
  • SOC 2 Type II certification

    RDT Systems LTD services have passed SOC 2 Type II audited annually by an independent third party, attesting to our gold standard for security, confidentiality, processing integrity, availability and privacy.

  • PCI compliance

    RDT Systems LTD has passed the strict testing procedures to be PCI compliant. This assures credit card payments processed through a hosted site are secure from fraud and data compromise.

  • Dedicated security staff and employee controls

    RDT Systems LTD offers a dedicated, full-time security staff, led by a Certified Information Systems Security Professional (CISSP) analyst. Every employee, regardless of their role, undergoes a rigorous background check.

    Employee access to passwords, encryption keys and electronic credentials is also strictly controlled.

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Expert Migration

Our Cloud Concierge™ service includes a dedicated team to get the job done. They’ll develop and execute a custom migration plan, assuring you securely transition to the cloud at a pace you determine.

Instead of suffering through thankless weekends in the office managing a migration on your own, then weeks of ‘teething pains’ with a new system, let RaidSystems take care of everything.

  • After you sign up, a Cloud Concierge team member will call you to discuss your migration needs.
  • You then schedule the migration, which our experts complete, using our proprietary tools.
  • Once migrated, we’ll manage your cloud services 24×7 and give you a 99.999% uptime guarantee.

We know that managing on-premise servers or “do it yourself” cloud providers can be painful for IT departments, so we make it easy. This outstanding support is what has madeRDT Systems LTD one of the most trusted cloud services provider.

Our team and proprietary tools Together make migration simple

The Cloud Concierge team combines experience and a set of proprietary tools to migrate hundreds of companies and over 10,000 users per month. Looking at your Exchange environment specifically, we use proprietary tools to import:

  • On-premise Active Directory, including all individual user information, the Global Address list, and distribution lists.
  • Each of your individual user’s mailbox data, including emails, calendar items, task lists and TestimonialPersonal contacts.

Our set up is rapid, but you set the pace and “cut over” time:

  • Start using our Exchange hosting service right away in an emergency. For an average 200 user company, we can import Active Directory data in less than 60 minutes.
  • Data migration time ranges. Depending on the quantity of data and Internet pipe, it takes between a few hours or a few days to migrate content.

 

CompareRDT Systems  to other providers

 

How does RDT Systems  Office in the Cloud approach to Exchange hosting stack up to other providers? Compare the big three options with this chart.

 

Support

logosmalled
Office 365
Google Apps
Migration Support
Included

  • Free certified Cloud Concierge™ migrates every new customer
  • 24/7 phone support
  • Online migration toolkit available for self migrations
Partially supported

  • Online migration toolkit, discussion forum and 24/7 phone support
Partially supported

  • Online migration toolkit and discussion forum support
Tech Support
Included

  • 24×7 email and phonesupport with average phone hold time of less than one minute
  • Built in support ticketing system in RaidSystems HostPilot® Control Panel
  • Microsoft certified support specialists
  • Online KnowledgeBase
Partially supported
  • 24×7 email and phone support (higher-end plans only); phone response time undocumented
  • Built in support ticketing system in control panel
  • Microsoft certified support specialists
  • Online forum
Not supported
  • 24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day
  • Built in support ticketing system in control panel
  • Online forum

Control

logosmalled Office 365 Google Apps
Management Control Panel
Included

  • Customers able to provision users and manage settings for RaidSystems’s proprietary services as well as Microsoft-based and third-party services
  • Supports all browsers
Partially supported
  • Does not support Chrome browser
Partially supported
  • Supports all browsers
End-user Controls
Included
  • My Services available in Outlook to change common settings for users’ services and update passwords, reducing administration load
  • Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones
Partially supported
  • Controls available through Outlook Web App interface. Functions are Exchange- oriented and do not include BlackBerry
Partially supported
  • Limited permissions and functionality

Reliability and Security

logosmalled Office 365 Google Apps
Security
Included

  • Policy-based Encryption add-on available; includestemplates for HIPAA compliance
  • Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BB policies
Partially supported
  • Policy-based Encryption add-on available; not preconfigured for compliance needs
  • Wipe ActiveSync devices only
Partially supported
  • Google Message Encryption service available
  • Wipe ActiveSync devices; BlackBerry device wipe requires BES
Operations: SLA and Location of Data
Included
  • 4 US-based datacenters and 1 datacenter in UK for EU customers
  • SaS 70 Type II Audited;99.999% SLA
Partially supported
  • Uses several independent datacenters located in different parts of the world
  • 99.9% SLA
Partially supported
  • Does not reveal which of its global datacenters are used
  • 99.9% SLA

Services offered

logosmalled Office 365 Google Apps
Mobility
Included

  • Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry BIS and BES
Partially supported
  • Support for ActiveSyncdevices; BlackBerry support limited to BIS
Partially supported
  • Support for ActiveSyncdevices; BlackBerry support requires BES or downloadable apps from Google
Supported Mail Platforms
Included
  • 25 GB or unlimited storage options; message size limit 50 MB
  • Enterprise version ofExchange 2010 (latest version); Outlook 2010 available
Partially supported
  • Storage max 25 GB; message size limit 25 MB
  • Hosted version of Exchange 2010 (latest version); Outlook 2010 available on higher-end plans
Partially supported
  • Storage max 25 GB; message size limit 25 MB
  • Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business Plans are based off the same free Gmail service
Public Folders
Included
  • Public Folders available
Not supported
  • Public Folders not available
Partially supported
  • Public Folders suported via Google Groups
Microsoft Outlook
Included
  • Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
  • Outlook Web App (enhanced web access available with Exchange 2010)
  • Microsoft Outlook® 2011 for MAC available
Included
  • Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view
  • Outlook Web App (enhanced web access available with Exchange 2010)
  • Microsoft Outlook® 2011 for MAC available
Partially supported
  • Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two
Microsoft Office Web Apps
cross-red
  • Not available; customers use their own Microsoft Office software
check-green
  • Available; expires upon contract termination
cross-red
  • Not available; customers use Google Docs or their own Microsoft Office software
Collaboration and File Management
Included
  • Lync, document sharing andpc backup
Included
  • Lync, SharePoint
Included
  • Google IM, Docs and Cloud Connect services
Archiving
Included
  • Archiving available (basic and compliant); Supports all third party cloud archivers
Included
  • Archiving available
Included
  • Archiving available